WHAT'S A MARKETPLACE?

A marketplace is an e-commerce platform bringing together several independent designers and brands and allowing them to present their designs to buyers anywhere in the world.

Our brand partners have their official page on the marketplace and buyers can browse through various products by different sellers.

The Fairnest provides a trustworthy, transparent, and secure platform.

The marketplace operates through a commission made on sales. There is no membership fee for designers or brands to have their collections on the marketplace.

All our products are packed and shipped directly from the designers. Although all of our designers and brands are professionals with handling fine craft and delicate items, The Fairnest cannot be held responsible for damages made during transportation of the items. In the unfortunate event of your item arriving damaged, please email us at info@thefairnest.com.

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer standard shipping. The delivery time may vary depending on the location of the brand and the buyer, but generally, for domestic shipping: 2-3 days. For shipping to another country within EU: 3-7 days. For express shipping, please mention this in the notes while placing the order and we will try to accommodate your request.

We offer 2 types of availability for products:

In stock: product is available and in stock. Delivery can be carried out quickly, usually within 72h. Made-to-order or pre-order: the product is made upon request or it can be customized according to buyer’s criteria. The delivery time is specified by the brand on each product page.

DO YOU SHIP INTERNATIONALLY?

The Fairnest ships to most countries within Europe. However, shipping conditions remain at each partner brand’s discretion and there may be some differences to this policy. If your country is not in the provided list, please let us know, and we'll check if we can accommodate your request.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept most credit and debit card payments including American Express, Visa, MasterCard, Maestro, Klarna, Bancontact, iDEAL, Google Pay and Apple Pay. You can also pay by Paypal.

We take online security seriously, our website is protected with the latest SSL encryption technology, and credit card payments are handled by PCI compliant 3rd party providers (Shopify Payments & Paypal).

WHEN WILL I BE CHARGED FOR MY ORDER ON THE FAIRNEST?

As soon as your order is placed, we authorize the card for the full order value to confirm that funds are available. We capture the funds (charge your card) once your order has been accepted by the respective brand. Authorization does not charge your card.

For payments with PayPal we charge you at time of placing an order. If we are unable to fulfill any part of your order, you will be refunded directly to your PayPal account.

If you wish to cancel your order, please contact info@thefairnest.com immediately.

HOW DO I PLACE AN ORDER?

Making an order is easy. Just select the item you wish to buy along with size and colour, if required. Add to cart and proceed to checkout. If you encounter any problems please contact customer service at info@thefairnest.com.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You can register a customer account under Sign Up/My Account. To do this, you must enter your full name, e-mail address, address, telephone numbers and create a password. All information must be accurate and truthful. If your information changes, please update your user account as soon as possible.
You can also place an order without a registered account.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Go to the contact section of the website at the bottom of any page and click on the link. You will then be able to fill in a form and specify your inquiry. If you have an query about returns, email us directly at info@thefairnest.com.

HOW CAN I CANCEL OR CHANGE MY ORDER?

In cases of cancellations, you'll be refunded the amount of your purchase and shipping, provided the order has not yet been fulfilled by the brand/seller. If you wish to cancel an order, please write to info@thefairnest.com immediately. It is not possible to change an order after it has been placed, we kindly request that you place a new order on the website.

HOW DO I TRACK MY ORDER?

Once the order has been shipped we will provide a tracking number to your e-mail address.

Yes, we offer a 14 days return policy, starting from the day you receive your order. For custom/made to order products we do not issue refunds.

Unfortunately we cannot offer exchanges at this point. Instead, please place a new order via our website.
We accept returns that meet the following requirements:
1. Return is initiated and mailed back within 14 days of delivery date.
2. Product(s) is returned in perfect condition.
3. The product(s) is new, unworn, unwashed and in original packaging with tags attached.
4. Product(s) that may not be returned include: gift certificates, underwear, cosmetics, earrings and swimwear (when the plastic seal at the crotch has been removed).
However, defective items may always be returned.

The Fairnest and/or the respective brand reserve the right to reject any returned product(s) that do not meet the above criteria.

Click here to review our Return Policy.