The Fairnest Return Policy

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RETURNS

The Fairnest offers a 14 days return policy, starting from the day you receive your order. For custom/made to order products we do not issue refunds.
Unfortunately we cannot offer exchanges at this point. Instead, please place a new order via our website.
We accept returns that meet the following requirements:
1. Return is initiated and mailed back within 14 days of delivery date.
2. Product(s) is returned in perfect condition.
3. The product(s) is new, unworn, unwashed and in original packaging with tags attached.
4. Product(s) that may not be returned include: gift certificates, underwear, cosmetics, earrings and swimwear (when the plastic seal at the crotch has been removed). 
However, defective items may always be returned.

The Fairnest and/or the respective brand reserve the right to reject any returned product(s) that do not meet the above criteria.

As an advocate for more mindful consumption, The Fairnest encourages you to carefully consider every purchase before you place an order.

In case of an item needing to be returned, please notify us via email: info@thefairnest.com. We will guide you through the process and advise you on where to send the item you are returning.

The customer is responsible for the cost of return postage including duties and taxes, if applicable.

As soon as our brand partner has received and registered your return and confirmed that it is in its original state, The Fairnest will start to process the refund. A credit will automatically be applied to the credit card or original method of payment, usually within 5-8 business days.

 

All original shipping fees, taxes and duties due to sale are non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance for valuable items. The Fairnest don't guarantee that we will receive your returned item.

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