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A marketplace is an e-commerce platform bringing together several independent designers and brands and allowing them to present their designs to buyers anywhere in the world.
Our brand partners have their official page on the marketplace and buyers can browse through various products by different sellers.
The Fairnest provides a trustworthy, transparent, and secure platform.
The marketplace operates through a commission made on sales. There is no membership fee for designers or brands to have their collections on the marketplace.
We offer 2 types of availability for products:
In stock: product is available and in stock. Delivery can be carried out quickly, usually within 72h. Made-to-order or pre-order: the product is made upon request or it can be customized according to buyer’s criteria. The delivery time is specified by the brand on each product page.
As soon as your order is placed, we authorize the card for the full order value to confirm that funds are available. We capture the funds (charge your card) once your order has been accepted by the respective brand. Authorization does not charge your card.
For payments with PayPal we charge you at time of placing an order. If we are unable to fulfill any part of your order, you will be refunded directly to your PayPal account.If you wish to cancel your order, please contact email@example.com immediately.
As an advocate for more mindful consumption, The Fairnest encourages you to carefully consider every purchase before you place an order.
In case of an item needing to be returned, please notify us via email: firstname.lastname@example.org. We will guide you through the process and advise you on where to send the item you are returning.
The customer is responsible for the cost of return postage including duties and taxes, if applicable.
If your item is approved as eligible for a refund and fulfills all the requirements, The Fairnest will start to process the refund. A credit will automatically be applied to the credit card or original method of payment, usually within 5-8 business days.
All original shipping fees, taxes and duties due to sale are non-refundable.
– If you are not able to see our emails, please check your junk folder.
– If you have any further question, please send us an email to email@example.com.