• OUR ONLINE STORE IS OPEN & SHIPPING ON TIME WITH EXTRA COVID-19 PRECAUTIONS

Shipping Information

WHAT IS A MARKETPLACE?
A marketplace is an e-commerce platform gathering several various independent designers and brands and allowing them to present their design for buyers everywhere in the world.
Our brands parters have their official page on the marketplace and buyer can browse through various of products from different creators.

The Fairnest provides a trustworthy, transparent and secure platform. The marketplace operates through a commission charged on sales. It is free of cost for designers and brands to have their collection on the marketplace.
WHO IS IN CHARGE OF PACKING & SHIPPING?
All our products are packed and shipped directly from the designers. Although all of our designers and brands are professionals with handling fine craft and delicate items, The Fairnest cannot be held responsible for damages made during transportation of the items. In that case, please mail us at info@thefairnest.com who will explain how to return your package.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer standard shipping and the delivery time may vary depend on the location of the brand and the buyer but generally, for domestic shipping: 2-3 days. For shipping to another country within EU: 3-7 days
HOW SOON CAN YOU DELIVERY MY ORDER?
We offer 2 types of availability for the products;
In stock: product is available in stock and the delivery can be carried out quickly, within 72h.
Made-to-order or Pre-order: the product is made upon request or it can be customized according to buyer’s criteria. The delivery time is specified by the brand on each product page.
DO YOU SHIP INTERNATIONALLY?
The Fairnest ships to all countries within Europe. However, shipping conditions remain at each partner brand’s discretion and there may be some differences to this policy. If your country is not in the provided list, or if you are located outside of Europe, please let us know and we'll check if we can accommodate your request. 
WHO PAYS THE DELIVERY FEES?
The Fairnest offers competetive delivery fees which are borne by the buyer. Delivery fees may vary from one brand to another and depends on delivery destination. If you buy several items from different brand’s the system will calculate the final cost of shipping.
In the 'Shopping Cart' you can calculate the fee in advance so you will always know how much it will be in your case.
If you order includes an item from a brand located outside of the EU, the taxes and customs’ duties will apply which are borne by the buyer. (The amount is calculated upon custom clearance).
IF I BUY FROM SEVERAL DIFFERENT BRANDS, HOW DOES THE DELIVERY WORKS?
Since each brand is in charge of their own products, if you purchase from several different brand’s, you may potentially receive the packages at different times. You will receive a tracking number for each package after shipment.
DO YOU OFFER FREE SHIPPING?
No, but occasionally some of our brand’s offer free shipping on purchases above certain order value or within specific regions.
The Fairnest always offer reasonable shipping fees, because we know it matters to you! Whenever you purchase include items from several different brand’s we do offer some discounted rate! To confirm the exact shipping fee in your case, we recommend using the Shipping Calculator in 'Shopping Cart'
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Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept most credit and debit card payments including American Express, Visa, MasterCard, Maestro, Klarna, Google Pay and Apple Pay. You can also pay by Paypal.
We take online security seriously, our website is protected with the latest SSL encryption technology, and credit card payments are handled by PCI compliant 3rd party providers (Shopify Payment & Paypal).

IS BUYING ON-LINE SAFE?
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Orders and Returns

HOW DO I PLACE AN ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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