In case of cancellations, you will be refunded the amount of your purchase and shipping if the order has not been treated by the brand yet. For returns and exchanges, shipping costs will not be refunded. If you wish to cancel an order, please write to firstname.lastname@example.org. We will cancel your order if it has not yet been shipped. It is not possible to change an order after it has been placed, we kindly request you to place a new order on the website.
Once the order has been shipped we will provide you with a tracking number to your e-mail address.
Yes, we offer a 14 days return policy from the day you receive your order. For custom/made to order products we do not accept refunds.
Unfortunately we cannot offer exchanges at this point. Instead, please place a new order via our marketplace/e-shop.
We accept returns that meet the following requirements:
1. Return is initiated and mailed back within 14 days of delivery date.
2. Product(s) is returned in perfect condition.
3. The product(s) is new, unworn, unwashed and in original packaging with tags attached.
4. Product(s) that may not be returned are gift certificates, underwear, cosmetics, earrings and swimwear (when the plastic seal at the crotch has been removed).
However, defective items may always be returned.
The Fairnest and/or the respective brand reserve the right to reject any returned product(s) that do not meet the above criteria.
As supporter of thoughtful consumption, we encourage to consider every purchase before you place an order.
In case of a return please notify us on email email@example.com and we will guide you through the process and advise which address to send the returned item.
The customer is responsible for the cost of return postage including duties and taxes, if applicable.
As soon as our brand partner has received and registered your return and confirmed that it is in its original state, The Fairnest will start process the refund, and a credit will automatically be applied to the credit card or original method of payment, usually within 5-8 business days.
All original shipping fees, taxes and duties due to a sale is non-refundable.